The Services and Supplies Management (GSYS) is promoting a change of perspective, with short, medium and long-term investments. It has developed a Master Plan for Habitability, which seeks to improve conditions in casinos, currency exchange rooms and water networks.

"We developed a detailed two-year plan, with a planning horizon up to 2032," explains Nicolás Díaz, head of the Habitability Unit at GSYS. "We presented different projects, also bearing in mind that the budget for this area is very different from that of 25 years ago."

The first focus was on locker rooms – with changes to floors, showers, air conditioning and roofing in Colón Alto and Sewell – and today the improvements in the cafeterias and food services are already evident. Of the 44 cafeterias and dining rooms of the Division, eight have been intervened in various aspects: walls, furniture, cafeteria, drink machines, electrical and lighting systems, refrigeration and air conditioning systems, totaling an investment of more than 1 million dollars in these spaces, distributed in Sewell, Colón, Mina, Caletones and Patio Rancagua.

“More than 700 thousand dollars were approved for investment in other casinos this year, with the aim of generating a better environment for workers, extending the useful life of our facilities and ensuring a good infrastructure that allows for the best operation, to provide the best possible service,” says Díaz.

Alejandro Leiva, Services and Supplies Manager, states that “in addition to these improvements, we implemented technology to monitor critical variables in real time that affect the level of service, with cameras installed in the queues of the main casinos, which are supervised by the heads of operations for immediate management.”

Aramark Operations Manager Esteban Galdames adds: “We will continue working with the Division teams to improve supply logistics and automation to improve process efficiency, in a proactive manner to meet contract requirements, in an environment of transparency and trust.”